If you need emergency support right now, you can find ways to access it on our website.

We can’t provide 1:1 or emergency support for people in a crisis. If this is what you need right now, you can find ways to access it on our website.

I need urgent help

We want as many people as possible to be able to use Side by Side. For example, that means you should be able to:

  • Change colours, contrast levels and fonts without degrading your experience
  • Zoom in up to 300% without losing access to content
  • Navigate Side by Side using just a keyboard
  • Navigate Side by Side using speech recognition software
  • Use Side by Side with the aid of a screen reader
  • Understand the content and the actions available

AbilityNet has advice on making your device easier to use if you have accessibility needs.

How accessible is Side by Side?

Side by Side aims to be compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Reporting accessibility problems with Side by Side

We’re always looking to improve the accessibility of Side by Side. If you find any problems that make it difficult for you to use the service, please contact us by:

  • Messaging Mind through Side by Side
  • Sending an email to sidebysideonline@mind.org.uk

Statement of partial conformance

Although we make every effort to make Side by Side accessible, we require a statement of partial conformance as we allow third parties to create their own content on our platform, where for example a user shares an image with no alternative text. Such content would ordinarily render a website non-conforming, however as it falls outside of our direct control, we consider it an exception to our requirements to be compliant.

How we tested this website

Side by Side was last tested in November 2023. The test was carried out by suppliers working on behalf of Mind. We identified several key templates to test from important user journeys. This included but was not limited to:

  • The website homepage
  • The application’s main feed
  • Posting to the feed
  • Private messaging
  • Profile and settings

These pages were reviewed against the WCAG criteria at both A and AA levels.

This statement was prepared in November 2023 and was last updated in November 2023.