If you need emergency support right now, you can find ways to access it on our website.

We can’t give 1:1 or emergency support for people in a crisis. If this is what you need right now, you can find ways to access it on our website.

I need urgent help

Read the full guidelines we use to keep Side by Side safe.

Read our easy-to-understand version of the community guidelines.

Read how we can all keep Side by Side safe.

About our moderators and the Mind team:

πŸ‘‹ We’re a small but dedicated team: around 20 moderators take shifts to help keep the space safe, and 3 core team members manage the service.

πŸ•’ Moderators are online from 8am until midnight every day. We moderate one at a time, so replies might take a little while, but we read every message and will always respond as soon as we can.

🀝 We help keep the community safe by reviewing posts, checking flagged content, and supporting members to use the site safely. If you need extra support, we can suggest helpful resources.

🚩 If something worries you or breaks the community guidelines, you can flag it using the drop-down or direct message us using the envelope icon on our profile.

πŸ’™ We also run clubs you can join to connect with the community over common interests and express yourself creatively.

πŸ“§ Got questions or spotted a bug? Email us at sidebysideonline@mind.org.uk.