If you need emergency support right now, you can find ways to access it on our website.

We can’t give 1:1 or emergency support for people in a crisis. If this is what you need right now, you can find ways to access it on our website.

I need urgent help

We want this community to be a space where everyone feels safe, supported, and able to share in a way that works for them. Sometimes, that means setting boundaries in your posts — and that’s okay.

This page explains what kinds of boundaries are appropriate, what isn’t allowed, and how to use them in a way that supports both you and others.


ℹ️ What Do We Mean by “Boundaries”?

Boundaries are short statements you can include in your post to let others know what kind of responses feel most helpful or safe for you. For example:

  • “No advice, please - just looking for empathy.”
  • “I’m not ready for suggestions right now.”
  • “Please respond gently - I’m feeling very vulnerable.”

These kinds of boundaries could help you shape your experience in the community in a way that supports your wellbeing.


✅ What’s Okay to Include

You’re welcome to include boundaries in your posts, as long as:

  • They don’t completely block others from offering support.
  • They’re respectful and not aimed at individuals.
  • You understand that setting boundaries may mean fewer people respond - and that’s okay.

There are still many ways others can support you. For example:

  • Sharing empathy: “That sounds really tough - I’m here with you.”
  • Offering validation: “You’re not alone in feeling this way.”
  • Using supportive reactions or emojis.

🚫 What’s Not Okay

To keep the space safe and inclusive for everyone, some boundaries and behaviours aren’t allowed:

  • Saying “no comments” or similar phrases that block all responses. This is a peer support space, and posts need to stay open to some kind of engagement.
  • Criticising or correcting someone for how they’ve responded to you. If a reply feels unhelpful or upsetting, please use the snooze or block features instead of replying in a way that might make someone feel blamed or unsafe.
  • Asking for only people with a specific experience to respond. This can make others feel excluded. Everyone here has something valuable to offer, even if their experience is different from yours.
  • Expecting only agreeable responses. You may not always like every reply, but others are doing their best to support you. If a response doesn’t feel right, you can choose not to engage or use the flag, snooze or block features as appropriate.

🛠️ Need More Control?

If you find certain posts or replies uncomfortable, you can use the snooze or block feature to take a break from seeing comments by specific members. You can also mute words in your settings to not see specific topics.

You can also flag comments that feel unsafe or inappropriate.


🤝 Why We Allow Boundaries

We allow boundaries because they help people feel safe, respected, and in control of how they engage. This is part of our approach to being trauma-informed and person-centred.

Everyone deserves to feel supported in a way that works for them - and boundaries help make that possible.


Have questions?

Get in touch with the core team at sidebysideonline@mind.org.uk